FAQ
Frequently Asked Questions
About renting a property with us
1. Can I rent if I’m an expat or living abroad?
Sure – virtual visits, photos/videos and remote document handling and full guidance can be provided until you move in.
2. What charges are included in the rent, and what must I pay separately?
Some charges like common areas, elevator, or security may be included.
Utilities (electricity, internet, water) are usually the tenant’s responsibility unless otherwise stated.
3. How long is the lease and what are the rules for early termination?
Standard leases are often 12 months. Early termination typically requires a 2-3 month notice, depending on the contract.
4. How do you make sure the properties are reliable?
Every property is verified : legal documents, condition and landlord credibility.
5. What if there’s a repair or issue (plumbing, electricity, etc.)? Who handles it?
Responsibilities are defined in the lease. The landlord handles major repairs, minor maintenance may be tenant responsibility.
6. What are my responsibilities as a tenant?
Pay your rent on time, have home insurance, maintain the property, set up electricity/internet if needed
and respect neighbors and building rules.
7. How much is the security deposit and how is it refunded?
Generally : 1 month for an unfurnished apartment, 2 months for a furnished one. The deposit is returned after the tenancy ends if the property is in good condition.
8. What documents do I need to rent a property?
Usually : ID, proof of residence and proof of income or employment stability (or guarantor if needed).
9. What are the agency fees when signing a lease?
For long-term rentals (≥12 months), agency fees are typically one month’s rent, paid by the tenant, the landlor,
or split depending on the agreement.
About buying a property with us
1. How do you verify properties?
We check legality, ownership and condition to ensure safety and reliability.
2. Do you help with administrative and legal steps?
Yes — from negotiation to notary, paperwork is handled.
3. Can I visit multiple properties before deciding?
Absolutely — you decide at your own pace.
4. Do you support clients living abroad?
Yes — virtual tours, detailed info and remote guidance available are available.
5. What if a property doesn’t meet my expectations?
We carefully select options, but alternatives are always available.
6. Do you assist with price negotiation?
Absolutely — we help secure fair pricing and good value.
7. Do you help after purchase (move-in, utilities)?
Of course — we can assist with moving and settling in.
9. What are the agency fees when purchasing a property?
Agency fees are based on a property price scale : fees can range from 1% for properties over 10M MAD to 2.5% for properties of 1M MAD or less.