FAQ
Frequently Asked Questions
About staying / renting with us
1. Can I rent if I’m an expat or living abroad?
Sure – virtual visits, photos/videos and remote document handling and full guidance can be provided until you move in.
2. What charges are included in the rent, and what must I pay separately?
Some charges like common areas, elevator, or security may be included. Utilities (electricity, internet, water) are usually the tenant’s responsibility unless otherwise stated.
3. How long is the lease and what are the rules for early termination?
Standard leases are often 12 months. Early termination typically requires a 2-3 month notice, depending on the contract.
4. How do you make sure the properties are reliable?
Every property is verified : legal documents, condition and landlord credibility.
5. What if there’s a repair or issue (plumbing, electricity, etc.)? Who handles it?
Responsibilities are defined in the lease. The landlord handles major repairs, minor maintenance may be tenant responsibility.
6. What are my responsibilities as a tenant?
Pay your rent on time, have home insurance, maintain the property, set up electricity/internet if needed and respect neighbors and building rules.
7. How much is the security deposit and how is it refunded?
Generally : 1 month for an unfurnished apartment, 2 months for a furnished one. The deposit is returned after the tenancy ends if the property is in good condition.
8. What documents do I need to rent a property?
Usually : ID, proof of residence and proof of income or employment stability (or guarantor if needed).
9. What are the agency fees when signing a lease?
For long-term rentals (≥12 months), agency fees are typically one month’s rent, paid by the tenant, the landlor, or split depending on the agreement.
About our city concierge service
1. What is City Concierge?
City Concierge is a 30-day personalized guidance service designed to help newcomers settle into life in Rabat more smoothly. We provide curated recommendations, trusted local connections and ongoing guidance during your first weeks in the city.
2. Who is this service for?
Our City Concierge service is ideal for expats, international professionals, diplomats, families and long-term visitors who are new to Rabat and would like a more seamless transition.
3. What kind of recommendations do you provide?
Recommendations are tailored to your lifestyle, needs and interests and may include:
- Trusted local services and professionals
- Lifestyle : restaurants, cafés, wellness, fitness and family-friendly activities.
- Discoveries : cultural experiences, local gems, nature and weekend escapes.
4. How long does the service last?
The City Concierge service is available for 30 days from the start date agreed upon together.
5. Is the service personalized?
Yes. Every client has different interests, habits and priorities. Our recommendations are tailored to your lifestyle rather than based on generic lists.
6. Do you make reservations on behalf of clients?
Depending on the request, we may assist with reservations or connect you directly with the appropriate provider. Our role is primarily to guide, recommend and facilitate your experience.
7. Do you provide 24/7 assistance?
No. City Concierge is a personalized guidance service rather than an on-demand personal assistant service.
8. Do you work only with trusted providers?
Yes. Whenever possible, we recommend people, businesses and services that we know personally or that have earned our trust through experience.
9. Can I book City Concierge even if I didn’t rent my home through R Realty & Homes?
Absolutely. The service is available to anyone moving to Rabat or looking to discover the city through local eyes.
10. How do I get started?
Simply contact us and tell us about your lifestyle, interests and priorities. We’ll take care of the rest.